Pioneering AI-Native Contact Center Transformation
We're not just another AI consulting firm. Speechicon was founded to bridge the strategy gap between powerful AI technology and measurable business outcomes. We combine decades of contact center expertise with cutting-edge AI capabilities to deliver transformations that customers celebrate and executives measure.
Our Story
Building the Future of
Customer Experience
Speechicon emerged from a simple observation: most AI implementations in contact centers disappoint because organizations focus on impressive technology while missing the strategic thinking required to deliver real value.
Our founding team brings together deep contact center operations expertise, advanced voice technology mastery, and AI-native UX strategy to solve this fundamental challenge. We don't just deploy AI—we architect deliberate experiences that serve your brand while guiding the business process changes required for sustained transformation.
From our first client engagement, we've been committed to transparent methodology, realistic expectation setting, and partnerships that last beyond deployment. Every transformation follows our proven 5-Phase Migration Framework because we believe in eliminating costly trial-and-error approaches that cause AI initiatives to fail.
Experience-Driven Expertise Across Voice Technology and Contact Center Operations
Our leadership combines decades of contact center industry experience with hands-on AI expertise and conversational design mastery. This unique combination allows us to bridge the gap between technology capabilities and business outcomes.
Our Leadership Team
Dr. Stephen D. Drew
CEO
Susan L. Hura, PhD
SVP, Product & AI Strategy
Arvand Owji
CTO
John Roberts
COO
Our Values
Commitment to Customer Success
We measure our success by your long-term outcomes, not just deployment milestones. Our commitment extends beyond implementation to ensure you achieve the business results that matter most to your organization.
Deep Expertise Excellence
We value specialists who master their craft. Whether it's voice technology, contact center operations, or AI strategy, we believe exceptional results come from deep knowledge applied thoughtfully to solve real business challenges.
Innovation with Purpose
We embrace new technologies and methodologies that create genuine value for our clients. Innovation means finding better ways to solve customer problems, not just implementing the latest trends.
Transparency and Honesty
We believe in clear communication about capabilities, limitations, timelines, and expected outcomes. Trust is built through honest dialogue and consistent delivery on our commitments.
Company Culture
We're a team of strategists, technologists, and experience designers united by a shared mission: making AI transformations work for real businesses with real customers. Our culture celebrates both deep technical expertise and the human insights required to create exceptional customer experiences.
We value diverse perspectives because contact center transformation requires understanding both cutting-edge AI capabilities and timeless principles of customer service excellence. Our team includes seasoned contact center professionals, AI researchers, conversational design experts, and technology integration specialists.
Whether you're collaborating virtually or working from one of our offices, you'll find a culture that encourages innovation while maintaining the operational discipline required for enterprise-scale transformations.
Join Our Team
We're building a team of strategists, technologists, and experience designers united by a shared mission: making AI transformations work for real businesses with real customers. If you bring deep expertise, strategic thinking, and a commitment to client success, we want to talk—even if we don't have an open position posted.
Ready to join our mission?
to be considered for future opportunities.
Contact Our Team
Let's Discuss Your Transformation Goals
Whether you're exploring AI transformation possibilities or ready to begin your journey, our team is here to provide strategic guidance based on your specific challenges and objectives.
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